
House- and Property Management
The Structure
Every household has its own unique structure and way of operating. In larger residences, management is often divided into three key roles:
Chief of Staff / Private Office
In settings with multiple residences, a Chief of Staff or Private Office oversees the overall organisational structure. This team often includes specialists in legal matters, human resources, payroll, and accounting.
House Manager
The House Manager is responsible for everyday operations. They serve as the main point of contact for the family and all household staff. Their duties typically include:
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Overseeing food and beverage services
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Maintaining service standards
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Handling day-to-day management tasks
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Managing aspects of HR and bookkeeping
The House Manager reports directly to the principals and relays any structural, budget, or HR-related concerns through the Chief of Staff.
Property Manager
The Property Manager looks after the physical properties. Their responsibilities include:
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Managing technical systems and maintenance
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Overseeing budgets and refurbishments
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Often handling private collections and car fleet managemeny
Often managing multiple properties, the Property Manager also reports to the Chief of Staff.
Depending on the scale of operations, these roles might be handled by a small team or even a single individual. In such cases, a broad range of experience and skills is essential.


Scara Group
About us
With years of experience in private household and property management, we’ve tackled a wide range of complex challenges and requests.
We know that high-end households benefit from expert management - but hiring a full-time Chief of Staff, Property Manager, or House Manager isn’t always the most cost-effective solution.
At Scara Group, we provide tailored household management solutions for residences where full-time staffing is either out of budget or more than what’s necessary.
As private households evolve with their principals’ changing lifestyles, we offer the expertise and transparent solutions you expect - only on a scale that fits your needs.
Our personalised approach and commitment to client satisfaction set us apart.
We love to hear your ideas and find out how we can assist bringing them to life.