Every household has its own unique structure and way of operating. In larger residences, management is often divided into three key roles:

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Chief of Staff / Private Office

In settings with multiple residences, a Chief of Staff or Private Office oversees the overall organisational structure. This team often includes specialists in legal matters, human resources, payroll, and accounting.

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House Manager

The House Manager is responsible for everyday operations. They serve as the main point of contact for the family and all household staff. Their duties typically include:

• Overseeing food and beverage services

• Maintaining service standards

• Handling day-to-day management tasks

• Managing aspects of HR and bookkeeping

The House Manager reports directly to the principals and relays any structural, budget, or HR-related concerns through the Chief of Staff.

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Property Manager

The Property Manager looks after the physical properties. Their responsibilities include:

• Managing technical systems and maintenance

• Overseeing budgets and refurbishments

• Often handling private collections and car fleet managemeny​

Often managing multiple properties, the Property Manager also reports to the Chief of Staff.

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Depending on the scale of operations, these roles might be handled by a small team or even a single individual. In such cases, a broad range of experience and skills is essential.